At TISQ Health Private Limited, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which products and services purchased from https://shop.tisqhealth.com/ may be returned or refunded. Please read this policy carefully before making a purchase.

1. Scope of This Policy

This policy applies to:

  • Healthcare products sold through our online store
  • Physiotherapy and child development–related services booked online
  • Payments made through Razorpay or other supported payment methods

By placing an order or making a payment on our website, you agree to this Refund and Returns Policy.

2. Returns Policy (Products)

Eligible Returns

You may request a return under the following conditions:

  • You received a damaged or defective product
  • You received an incorrect product
  • The product is unused, unopened, and in original packaging

Return Timeframe

Return requests must be raised within 7 days of delivery.

To be eligible for a return:

  • The product must be unused
  • Original packaging, labels, and invoice must be intact
  • Proof of purchase (order ID) is required

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used consumable healthcare products
  • Products damaged due to misuse or negligence
  • Items marked as “Non-Returnable” at the time of purchase
  • Personalized or custom-made products

3. Refund Policy

Eligible Refunds

Refunds may be issued under the following circumstances:

  • Returned product approved after inspection
  • Order cancelled before shipment
  • Service cancelled due to unavailability from our side
  • Duplicate or excess payment made by mistake

Non-Refundable Cases

Refunds will not be provided if:

  • Services have already been delivered or completed
  • Appointment/session was missed without prior notice
  • Incorrect information was provided by the customer
  • Request is made after the allowed refund window

4. Service-Based Refunds (Physiotherapy & Child Development)

For services such as physiotherapy sessions, consultations, or therapy programs:

  • Cancellation must be requested at least 24 hours before the scheduled session
  • Late cancellations or no-shows may not be eligible for refund
  • Partially used service packages may qualify for partial refunds, at our discretion

5. Refund Process & Timeline

Once your refund request is approved:

  • Refunds will be processed via the original payment method
  • Payments made through Razorpay will be refunded to the same source
  • Refund processing time: 7–14 working days, depending on your bank or payment provider

Please note that shipping charges (if applicable) are non-refundable, except in cases of damaged or incorrect delivery.

6. Return Shipping

  • If the return is due to our error (damaged or wrong item), we will bear the return shipping cost
  • If the return is due to customer preference or error, shipping costs may be deducted from the refund
  • Customers are responsible for securely packing return items

7. How to Request a Return or Refund

To initiate a return or refund request, please contact us with:

  • Order ID
  • Reason for return/refund
  • Photos (in case of damaged or incorrect product)

📧 Email: admin@tisqhealth.com
📞 Phone: +91 8448073838

Our support team will respond within 2–3 business days.

8. Dispute Resolution

In case of any dispute regarding refunds or returns, TISQ Health reserves the right to take the final decision after reviewing all relevant details, documents, and evidence.

9. Policy Updates

TISQ Health Private Limited reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

TISQ Health Private Limited
📞 +91 8448073838
📧 admin@tisqhealth.com
🏢 C-1401, Sector 2, Palam Vihar, Gurugram, Haryana 122017
🌐 https://shop.tisqhealth.com/