Thank you for shopping at TISQ Health Private Limited via https://shop.tisqhealth.com/. This Shipping and Delivery Policy outlines how we deliver products to you.
1. Delivery Service Areas
We currently deliver across India. Shipping time and cost may vary depending on your location and selected shipping method at checkout.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation via Razorpay.
Processing includes:
- Verification of payment
- Order packing and dispatch
- Courier handover
3. Shipping Methods & Charges
We partner with trusted courier services for safe delivery. Shipping charges are calculated based on:
- Weight/size of the product
- Delivery address
- Shipping speed chosen
4. Delivery Timeframes
Estimated delivery times (after dispatch):
- Metro cities: 2–4 business days
- Non-metro/remote areas: 4–7 business days
Delivery times may vary due to:
- Public holidays
- Logistics delays
- Weather conditions
5. Tracking Your Order
Once your order is dispatched, you will receive:
- Tracking ID
- Courier partner name
- Estimated delivery date
You can track your order via the courier portal or contact us for updates.
6. Delivery Issues
If your order is:
a) Delayed: Contact us — we will follow up with the courier.
b) Damaged in transit: Report immediately with photos.
c) Lost: We will initiate an investigation with the courier service.
7. Failed Delivery Attempts
Delivery services may attempt delivery 1–3 times before returning to sender.
If returned, you may be responsible for return shipping charges to resend the order.
8. Change of Address
To request a change in delivery address after order placement, contact us immediately. We will attempt to update before dispatch, but changes cannot be guaranteed once shipped.
9. Contact Us
📞 +91 8448073838
📧 admin@tisqhealth.com
🏢 C-1401, Sector 2, Palam Vihar, Gurugram, Haryana 122017